Summary

Capital.com is a global forex and CFD broker founded in 2016. Based in the UK, the broker holds several regulations from top-tier regulators, including FCA and ASIC. Furthermore, the company is fully compliant with MiFID directives. The broker offers multiple trading platforms, including a custom-built web-based platform, an industry-standard MT4, and a mobile trading app. Clients can also integrate the third-party trading interface – TradingView, with the company’s customizable web terminal for enhanced trading exposure. 

The company provides access to 6,100+ tradable assets across multiple financial markets, including forex, shares, indices, commodities, and cryptocurrencies. You can speculate on 135+ currency pairs, 45+ commodities, 5,000+ shares, 100+ ETFs, 25+ indices, and 450+ cryptocurrencies at Capital.com.  

The broker signup process is simple but takes a little more time than most brokers in the industry. Clients must verify their accounts before they can add funds and start placing trades. Although the company offers a standard account for all stakeholders, becoming a professional client is also possible for those meeting the criteria outlined by ESMA. The company accepts clients from almost all over the world, excluding fewer jurisdictions. 

While the company allows clients to fund their accounts using debit cards, credit cards, and bank transfers, the payment options are not as flexible as those offered by its competitors. The company keeps clients’ investments in segregated accounts, preferably with top-tier investment banks. In addition, advanced security protocols, such as SSL web encryption and two-step authentication are also in place to protect investors’ confidential data from possible intrusion. 

The company protects clients’ accounts against negative balances. However, advanced risk management features such as Guaranteed stop loss (GSLs) enable clients to cater to market volatility and slippage issues. Research and educational resources seem up to the mark compared with industry standards. While the broker provides a detailed FAQ section to facilitate clientele queries on a run-time basis, multilingual customer support is also accessible round the clock at Capital.com.  

This piece will include a detailed review of the broker’s regulations, security, available platforms, financial instruments, types of accounts, fees & commissions and customer support. We’ll also take you through a step-by-step process of signing up and placing trades with the broker and sharing customers’ feedback about the company. 

Regulations

Capital.com holds multiple regulations all over the world. In the United Kingdom, the broker is fully authorised and regulated by the Financial Conduct Authority (FCA). The company’s other regulators include;

• Australia Pty Ltd – Capital.com Australia Pty Ltd is registered in Australia. The firm operates under Australian Securities and Investments Commission (ASIC) regulations. 

• Permit number: AFSL 513393

• SV Investments Limited (CY) – Capital.com SV Investments Limited is based in Cyprus. The Cyprus Securities and Exchange Commission (CySEC) regulates the company under 

• Licence number: 319/17
• Registration number: HE 354252

• Stock and CFD Investing Ltd (Seychelles) – Capital.com Stock and CFD Investing Ltd is based in the Republic of Seychelles. The Financial Services Authority (FSA) duly authorised the investment firm and allowed it to operate under 

• Licence number: SD101

• Bel CJSC (Belarus) – Capital.com Bel CJSC is based in Belarus. The company operates under the supervision of the National Bank of the Republic of Belarus (NBRB) and is located at 220030, Minsk, Internatsionalnaya street, 36/1, office 823. 

• Registration number: 193225654

Supported Countries

Headquartered in Cyprus, the company operates worldwide through its regulated entities. The company accepts clients from the UK, Europe and other parts of the world, except for a few jurisdictions like the US. 

Available Assets

Capital.com’s product portfolio isn’t as extensive as that of the world’s class CFD brokers. However, there are 6,100+ tradable assets available across various financial markets, including shares, commodities, currency pairs, indices, ETFs, and crypto.

Cryptocurrencies

Capital.com offers cryptocurrencies as one of its trading instruments. The broker has 450+ crypto CFDs, which include BTC/USD, XRP/USD, DOGE/USD, ADA/USD, and many more. Albeit, crypto CFDs are considered risky and complex financial products. 

Stocks/Shares

5,000+ real shares and CFDs are accessible through the broker. Clients can either buy real stocks or trade them as CFDs at Capital.com. In contrast to CFDs, buying “Real Stocks” means acquiring proportional ownership in a company. 

The broker allows its UK and Europe based customers to buy real stocks from multiple exchanges such as London Stock Exchange (LSE),  Dow Jones (US30) and Euronext (EU).

In addition, customers of Capital.com can also trade shares as CFDs. Besides requiring little investment compared to buying actual stocks, CFDs allow traders to receive an exemption from stamp duty that you would pay on real stocks.

Commodities

Trading commodities involves buying and selling of raw physical assets like gold, oil, cocoa, and more. They are known as the building blocks of the global economy. The broker offers 45+ commodities. 

Indices

Indices are used to measure a section of the stock market. The prices are calculated from the prices of selected stocks for each index. Investors use indices to describe the market and compare the return on specific investments. You can trade 25+ on Capital.com, and they include US100, US30, DE40, J225, UK100, FR40, VIX, and many more. 

Forex

Currency pairs are also available on Capital.com. You can trade the major, minor, and exotic forex pairs on the broker. There are 135+ forex pairs, and they include EUR/USD, GBP/USD, AUD/USD, USD/CAD, EUR/JPY, GBP/JPY, and more. 

ETFs

The broker also offers 100+ of ETFs that you can trade as CFDs. They include Energy Select Sector SPDR Fund (XLE), Aberdeen Standard Physical Platinum Shares ETF (PPLT), Direxion Daily Small Cap Bull 3X Shares (TNA), Invesco Solar ETF (TAN), and many more. 

Spreads

Spread is the difference between the Bid and Ask quoted price of a trading instrument. The broker has a tight spread when compared to other forex brokers. 

Leverage

For clients within Europe and the UK, the maximum leverage is up to 1:30 on major currency pairs, while non-major currency pairs, gold and major indices can be traded for leverage of up to 1:20. Clients can trade other commodities and minor indices using the leverage of  up to 1:10. The leverage for trading shares and cryptocurrencies for European and UK-based clients is up to 1:5 and 1:2, respectively. However, crypto CFDs are unavailable in the UK amid FCA restrictions on cryptocurrencies. Clients outside Europe and the UK can unlock leverage of up to 1:100. Please remember that your trading flexibility depends on your account balance. The maximum leverage available to clients in Asia and Africa is up to 1:100 for trading currencies, commodities, indices, and crypto CFDs. In addition, retail traders can trade shares with a maximum leverage up to 1:20 in the same jurisdictions.

Below is a table for major, minor and exotic currency pairs; and commodities. Notably, the minor and exotic pair table doesn’t reflect all available pairs. You must check the full range of currency pairs on the broker’s official website. 

Fees & Commissions

You will incur trading and non-trading costs while trading CFDs with Capital.com. The company keeps its fees and commissions in line with the average industry standards. However, the overall trading cost may vary depending upon chosen tradable instruments and the jurisdiction of your selected entity. 

Trading Fees

Spreads

The broker offers clients with tight spreads. It has a universal account option, accessible to retail and professional traders. The broker’s retail spreads start from 0.6 pips on a forex pair like EUR/USD, while indices like UK100 have a spread starting from 0.9 pips. 

Commission

Capital.com doesn’t charge any commission on trading currency, index or share CFDs. Moreover, you don’t have to pay any commission for accessing real-time quotes, dynamic charts, technical indicators, or educational resources. 

Rollover Fees/Swap Charges

Clients pay swap charges on overnight positions. For instance, the broker applies an overnight charge of -0.00060% on EUR/USD long positions and -00031% on short trades. 

Non-Trading Fees

There is no fee on deposits and withdrawals, but the broker charges a currency conversion fee. The broker doesn’t employ inactivity charges on dormant accounts. There is no account administration fee as well. 

Currency Conversion Fee

Capital.com converts all foreign currencies not supported by the selected payment method. For instance, if your payment method only accepts USD and your local currency is EUR, the broker will convert the fund for you. 

Inactivity Fee

The broker does not charge any fee for being inactive for a while. It is okay to stop trading for a while on Capital.com as you won’t be charged for that, unlike other brokers. 

Trading Platforms

Capital.com provides its customers access to three trading platforms, including the desktop platform, the MetaTrader 4, and the company’s custom-built trading app known for its robust charting capabilities. It provides the bare-bones MT4 experience that comes directly from the developer. We will review the following platforms in this section:

1. Desktop Trading Platform 
2. Mobile Trading Platform 

Desktop Trading Platform

The desktop trading platform comes with a user-friendly interface. The sleekly designed online platform requires two-step authentication to log in. While there are limited options for customization, the price alerts feature is also unavailable. 

User-Friendly Search Tool

Finding your prefered tradable instrument and access to portfolio report is possible directly from the comfort of the dashboard. There are pre-set categories in which you can conduct a search (for example, UK stocks, commodities, and indices). 

How to open an account and trade on Capital.com Desktop Platform?

• Visit Capital.com and click on the ‘Trade Now’ button available at the top right corner of the home page. 

• Enter your email ID and password and click create an account. Alternatively, you can use your existing Gmail or Facebook ID to log in to the dashboard.

• Enter your details, such as your name, date of birth, and residential address. Also, verify your phone number.

• Read terms and conditions and mark your acceptance.

• Navigate to the ‘funds’ option and select your preferred payment method, such as Debit card, Credit card, wire transfers,  Skrill, Neteller etc.

• Fill in your payment details and authorise the transaction to transfer funds to your trading account. 
• Hover the cursor to the ‘Trade’ button on the side navigation panel and find your preferred tradable instrument using the search feature. 
• After defining your trading parameters, Click on the buy or sell button to initiate your position.

Mobile Trading Platform

The broker offers a user-friendly mobile trading app on the go to customers. The app is well-designed with two-step authentication, and the price alert feature makes it pretty appealing. The mobile trading app comes with almost all the features offered in desktop trading platforms, with only a few limitations. For example, a mobile small screen resolution could be inconvenient for an in-depth technical analysis. 

The mobile platform supports various languages in comparison to the desktop platform. Clients can search their favourite tradable instruments using predefined categories, including the most volatile and top risers/fallers. Furthermore, one-click trading around the clock makes clients’ trading experience remarkable. 

How to open an account and trade CFDs with Capital.com on a mobile trading app?

The company offers a custom-built mobile trading app to facilitate clients. Let us show you how to open an account and trade CFDs using the mobile trading app. 

• Download the app from the respective App store i.e. Google Play Store or App Store. 
• Open the app on your mobile device and access the signup page.

• Enter your email ID and password. You can also use your existing Gmail, Facebook or Apple login credentials for signing in.

• Select your country of residence and confirm your nationality.

• Enter your name, date of birth, provide your residence address, and confirm your telephone number.

• Read and accept the terms of conditions to access the mobile trading dashboard

• Add funds to your account using the available options, such as Credit card, Debit card, or Wire transfers. For illustration purposes, we’ll use a debit card to fund the account. Please be informed that you must verify your identity before adding funds to your account.

• Submit the required documents to verify your account. You can use a copy of your National ID card, Driving Licence, or Passport. The company will also need your bank statement or your utility bill for address verification. After successful validation, you can continue adding funds to your account.

• Select the amount you wish to deposit from the predefined values or enter it manually. 
• Enter your card details, including your name, card numbers and the three-digit security code, and then authorise the transaction. You can find the security code on the backside of your card.

• Access the mobile trading dashboard, and tap on the search button.

• Select your preferred tradable instrument from the predefined categories or locate it manually, e.g., GBP/USD

• Select your trading preferences, enter the trade size and click the buy or sell button to initiate a position. 

Account Types

The firm used to offer three account types: Standard, Plus and Premier accounts. However, the company seems to have confined the selection to only retail and professional accounts after the new set of rules introduced by the European Securities and Markets Authority (ESMA). According to the company’s customer support, Capital.com still offers all those accounts mentioned above. However, it neither displays any relevant information nor the account comparison page is accessible on the company’s official website.

Retail Account

Clients are registered under a retail account as they sign up with the broker. All the tradable trading instruments are available on the retail account, with a minimum deposit amount of $20 or equivalent in any case for both European and Non-European clients.

Leverage is available to trade assets and clients also have access to a negative protection balance on this account. 

Professional Account

Since traders need to meet the criteria outlined by ESMA to become a professional client, the company first registers everyone under a retail account. After that, it asks for additional documents and reviews the client’s application to decide whether or not a client should be allowed to switch to a professional account. Users can use higher leverage on the professional account. 

Payment Methods

At Capital.com, making deposits and withdrawals does not cost anything and customers have various payment alternatives. 

Deposit Methods

Clients can fund their accounts using Credit cards, Debit cards, Wire Transfers, Neteller, Skrill, Paypal, UnionPay, and WorldPay. Additional payment methods include RBS, GiroPay, iDeal, Trustly, Przelewy24, Multibanco, Qiwi, WebMoney, Sofort, and Asian online banking. However, the only currencies available to fund your account are the United States Dollar (USD), the British Pound (GBP), the Euro (EUR), and the Australian Dollar (AUD).

The minimum deposit is $20 payment methods, except for a wire transfer, which has a minimum of $250 (or the equivalent currency of your trading account). 

Clients don’t incur a currency conversion fee as long as they fund their account in the account’s base currency. While a payment made with a credit or debit card is processed immediately, a bank transfer can take several business days to complete. Notably, you are only permitted to deposit funds from personal accounts under your name.

Withdrawal Methods

There is no stipulated minimum withdrawal amount for card payments. Clients can withdraw any sum that they see fit. However, the company doesn’t process withdrawals less than $10 or equivalent for bank transfers. Notably, clients with a total balance of $50 must withdraw the whole amount. The company won’t process their withdrawal request of $10 or equivalent. 

How to withdraw funds from Capital.com?

You can initiate a withdrawal request using the steps listed below. 

• Log in to your account and go to the settings tab. 
• Click on the “My Account” option and tap on the ‘withdrawal’ button. 
• Choose your preferred payment method (the one you used for deposits).
• Enter the amount and click the ‘confirm’ button.  

Please note that the company processes withdrawal requests via the same methods clients use for deposits. If, for any reason, that’s not possible, the company releases your funds via bank transfers. 

Education

The brokerage offers diverse educational resources, such as written content, video tutorials and a detailed learning program. A total of 28 lessons is divided into five distinct courses, followed by a final exam designed to evaluate clients’ development and financial literacy level. 

The extensive collection of video tutorials includes seventy-two instructional videos uploaded on the company’s YouTube channel. Moreover, written content covering various aspects of trading techniques and psychology is commendable. Regarding the effectiveness of the written content, few articles go into even more depth. For example, these articles come with definitions and explanations of different terminologies, making it easy for newbies to adapt. However, the lesson programme would have been even more effective if it had more content and the option to organise it according to the user’s degree of experience.

Investment

This is another exciting feature, it is available under the educational tab. It follows a gaming style, enabling clients to learn gradually while measuring their progression. We believe Investmate is a fantastic mobile app that emphasises education as one of its primary goals while maintaining a high ranking for its simplicity of use and the positive experience it provides its users.

In general, the comprehensive educational offering provided by Capital.com is on par with that offered by the best brokers operating in this sector.

Customer Support

The company offers multilingual customer support around the clock. Clients can reach the company via telephone, email and live chat. A dedicated FAQs section is also available to help clients find resolutions to their general queries on a self-basis. 

Although getting connected with customer support over the phone is a bit time-consuming, the company instantly replies to your queries and concerns via live chat. Notably, you can also communicate with the broker using a variety of additional channels, including WhatsApp, Facebook Messenger, Telegram, and Viber.

Email support is very effective; we received responses to even the most detailed questions within a day. Additionally, we appreciate the company for sending us relevant FAQ pages via email. 

The provision of phone help is one area that has room for development. For example, when we rang the broker to speak with an agent, the company asked us to contact assistance through email or live chat instead because live support executives were unavailable to attend our call. You can use the following details to reach the company. 

Global Office – UK

Telephone: call +44 20 8089 7893

Email: support@capital.com

Regional office – Australia

Telephone: (03) 8347 6353

Emailsupport.au@capital.com

Reviews

What Reddit Users Say About Capital.com

Customers seem to have a mix of opinions concerning the trading viability with Capital.com. While some users expressed satisfaction with the company’s pricing structure and trade execution policy, others disliked the company being a pure CFD broker.

A few investors also seemed to be complaining about the company’s lousy code of conduct amid the withdrawal process. Notably, the Reddit community seemed less concerned about its legitimacy, believing it to be a globally regulated broker.

What Quora Users Say About Capital.com

Compared to clientele feedback on Reddit, the Quora community seemed to be more satisfied with the firm. Clients commended the company’s robust regulatory framework, the selection of indices to trade, and the indemnity insurance available to European clients.

Not to mention, we also came across a post of an unhappy customer complaining about the withdrawal process of the company. Although we didn’t find too many complaints on the subject issue, still you need to remain vigilant while signing up with the company since a few customers on Reddit also raised their concerns over the efficiency of the broker’s withdrawal process. 

TrustPilot Users’ Reviews About Capital.com

With a rating of 4.3 stars on Trustpilot, Capital.com manages to secure its position among the top-rated brokers. The majority of customers left excellent feedback for its commendable customer support. According to him, he made profits with the help of educational material available at Capital.com.

Furthermore, clients seemed to appraise the useability of the broker’s intuitive trading platforms, claiming that they simplify trading at Capital.com. Not to mention, a few customers also highlighted the limitations of supported payment methods. Still, they seemed happy to have been Capital.com’s customers.

ForexPeaceArmy Users’ Reviews About Capital.com

Forepeacearmy members seemed to have divided into two groups, one in favour of the company and the other against it. Notably, the company holds a 3/5 rating on ForexPeaceArmy. The favouring group appreciated the company for its user-friendly trading platforms, rich offerings and tight spread amid cryptocurrencies.

On the other hand, the daunting group have raised their concerns over the platform’s operational procedures. According to a member, he couldn’t get his account verified first; then, the company employed a deposit limit on his account, which later got elevated, leaving him clueless why a multi-regulated company would do that. To cut it short, the FPA community also have a mix of opinions concerning signing up and trading with Capital.com.

Is Capital.com Safe?

Yes! The broker holds multiple regulations in various jurisdictions worldwide; Capital.com is regulated by FCA in the UK and also regulated by ASIC in Australia. Furthermore, the broker fully complies with Anti-Money Laundering Agencies (AML) directives. Because of the strict regulatory framework, Capital.com keeps clients’ investments in segregated bank accounts, preferably with top-tier investment banks.

While regulators make the company maintain sufficient capital to fulfil clients’ orders round the clock, negative balance protection is also available to prevent clients from losing more funds than invested. Guaranteed stop losses (GSLs) and trailing stop losses also help investors limit their risk exposure in a highly volatile market at Capital.com.  

In addition, the company employs advanced security protocols, such as web encryption (SSL) and two-step authentication, preventing intruders from accessing the company’s or clientele’s confidential and financial data.  

Other Products and services

API Integration

The company is committed to providing cutting-edge technologies and services that facilitate easy interaction with the platform and improve user experience. Through its application programming interface (API), clients can manage their accounts, engage in trading activities, monitor prices in real-time, and develop their own applications while maintaining the best possible security standards.

Referral rewards

The company offers rewards of up to $250 per quarter upon referring your friend and family to sign up with it. To create a referral, tap the Invite friends button within your app, and then send the referral link to your friends over text message, email, or any other preferred messenger. Before you proceed, you should ensure that you have your pals’ approval.

Bottom Line

Capital.com holds regulatory oversight from multiple authorities and follows the guidelines of respective anti-money laundering agencies. The broker requires its clients to verify their identity before proceeding to trade. Although the company’s services are available worldwide, it does not accept clients from selected regions. With a diverse selection of tradable assets across multiple financial markets, the company offers user-friendly, intuitive trading platforms across all channels, including web, desktop and mobile. 

While the broker’s trading fees appear competitive, it doesn’t employ any non-trading cost. Available payment methods for account funding include debit cards, credit cards and bank transfers. As far as custody of clientele investment is concerned, the company keeps it in segregated bank accounts. While clients’ accounts are protected against negative balances, risk management features like GSLs come for a cost at capital.com. The broker’s multilingual customer support remains accessible anytime. 

With that being said, the company seems a competitive choice for both retail and institutional trading. However, the risk element involved in currency trading owing to increased market volatility doesn’t spare any brokerage firm to be a perfect choice in terms of reliability, safety and security. Therefore, clients must do their homework before signing up with the broker and invest at their own discretion with any entity.