Pepperstone is a global forex and CFD broker founded in 2010. Headquartered in Australia, the company has several regional offices in various jurisdictions worldwide, including the Bahamas, Cyprus, Germany, Dubai, Kenya, and the UK. It holds multiple regulations worldwide from top-tier regulators, such as the FCA, ASIC, CySEC, BaFin, CMA, SCB and DFSA.
Pepperstone provides retail and institutional trading services across multiple financial markets, such as forex, shares, indices, commodities, cryptocurrencies, and ETFs. Clients can explore 1,200+ tradable instruments at Pepperstone. While hundreds of shares and equities are part of the company’s product portfolio, traders can access 100+ ETFs, 60+ currency pairs, 25+ commodities, 20+ indices, and 15+ crypto CFDs.
Besides having an intuitive user interface, the firm provides access to multiple trading platforms, including the industry-standard MT4/MT5, renowned cTrader, and third-party social trading apps (DupliTrade, Myfxbook) etc. However, it doesn’t have any proprietary trading platform available. The available trading platforms are accessible through web, desktop and mobile channels.
The signup process is a little time-consuming since clients must complete the KYC process and submit supporting documents before being allowed to fund their accounts or trade. Retail clients can sign up for two accounts, the Standard and Razor account, while professional traders need to meet the ESMA criteria before being accepted.
The broker supports multiple payment methods for deposits and withdrawals, including but not limited to debit cards, credit cards, POLi, Neteller, PayPal, Skrill, BPay, wire transfers, etc. It processes payments quickly, except for bank transfers, which can take between 3 to 5 business days.
Pepperstone keeps clients’ investments in segregation with its capital, ensuring clients have real-time access to their funds. Moreover, the company also provides negative balance protection to its retail clients. Furthermore, professional investors may still incur negative balances in their accounts since this service is only available for retail traders. While the company claims to process clients’ orders without interfering, it doesn’t offer Guaranteed Stop Loss (GSLs). It employs minimal trading restrictions, allowing clients to use both hedging and scalping trading strategies.
The broker also offers rich research and educational resources for newbies and veterans to help them learn and grow. Its customer services include a dedicated FAQs section and multilingual customer support.
Here is a detailed review of the broker’s regulation status, account types, trading platforms, fees and commission, signup process, education, and customer support.
- Multiple regulations
- Flexible account options
- Competitive pricing structure
- Rich product portfolio
- Multiple trading platforms
- Social trading
- Good customer support
- No proprietary trading platform
- Fewer methods for withdrawals
- Limited research and educational resources
Pepperstone is a multi-regulated brokerage firm operating through its regulated entities worldwide. Below is a quick detail of the group’s entities, locations, and respective regulatory authorities.
Pepperstone Limited (UK): This entity is authorised and one of the regulated forex brokers by the Financial Conduct Authority (FCA), and is located at 70 Gracechurch St., London EC3V 0XL.
- Company Number: 08965105
- FCA Registration Number: 684312
Pepperstone Group Limited (Australia): It is regulated by the Australian Securities and Investment Commission (ASIC) with an office address at Level 16, Tower One, 727 Collins Street, Melbourne VIC 3008.
- Company Number: ACN 147 055 703
- AFSL Number: 414530
Pepperstone EU Limited (Cyprus): Located at Franklin Roosevelt 142, Limassol 3011, the entity is authorised and regulated by the Cyprus Securities and Exchange Commission (CYSEC).
- Company Number: HE 398429
- CYSEC Registration Number: 388/20
Pepperstone GmbH (Germany): Regulated by the Federal Financial Supervisory Authority (BaFin) with an office address at Neubrückstrasse 1, 40213 Düsseldorf.
- Company Number: ΗΕ 398429
Pepperstone Markets Limited (Bahamas): This entity of the broker is regulated by the Securities Commission of The Bahamas (SCB) and located at Sea Sky Lane, B201 Sandyport, Nassau, New Providence.
- Company Registration Number: 177174 B | SIA-F217
Pepperstone Financial Services (DIFC) Limited (Dubai): Authorised and regulated by the Dubai Financial Services Authority (DFSA) with an office address at Al Fattan Currency House, Tower 2, Level 15 – Office 1502A, DIFC.
- DFSA Registration Number: F004356
Pepperstone Markets Kenya Limited: The broker’s African entity is regulated by the Capital Markets Authority (CMA) and has its office address at the Oval Ring Road, Westlands, P.O. Box 2905-00606, Nairobi.
- Company Number: PVT-PJU7Q8K
- CMA Licence Number: 128
Pepperstone is a global CFD brokerage firm. The company accepts clients from all over the world, including the UK, Australia, Brazil, China, Mexico, Singapore, Spain, Columbia, Malaysia, Germany, Hong Kong, China, and many more.
While the broker consistently adds new financial instruments to its product portfolio, 1,200+ tradable assets are currently available to trade across various financial markets, such as forex, shares, indices, commodities, ETFs, and cryptocurrencies.
Digital currencies are subject to high volatility. Pepperstone offers clients to speculate over the prices of 15+ cryptocurrencies using CFD contracts. Bitcoin (BTC), Ethereum (ETH), Litecoin (LTC), Chainlink (LINK), and Dogecoin (DOGE) are some of the cryptocurrencies supported by the broker.
The broker allows clients to use leverage to get exposure to hundreds of local and international shares from Australia (Mineral Resources, Carsales.com), Germany (Evonik Industries AG, Covestro AG, Fuchs Petrolub SE), the UK (Anglo American plc, Croda International), the USA (Air Products & Chemicals Inc, Future PLC), etc. Clients can trade share CFDs for low pricing besides having access to the broker’s deep liquidity.
The broker claims to offer its clients to trade 25+ commodities with razor-sharp pricing, small spreads, and quick execution. Gold, Silver, Natural Gas, and Crude Oil are some of the commodities available to trade at Pepperstone.
Investors can spot trading opportunities in key stock market indices worldwide, such as UK 100 Index, Germany 40 Index, EU Stocks 50 Index, US Wall Street 30, etc. 20+ indices are available to trade at Pepperstone.
Whether you wish to trade major currency pairs or speculating over the prices of minor and exotic forex pairs appeals to you more, the broker allows you to trade 60+ currency pairs. These include but are not limited to EUR/USD, AUD/USD, USD/CAD, GBP/USD, EUR/AUD, GBP/JPY, NZD/SGD, and NZD/HKD.
Exchange-traded funds, also known as ETFs, are a novel type of investment vehicle that allows investors to voice their opinions on a specific stock market within or outside the country. Pepperstone offers 100+ exchange-traded funds (ETFs) that monitor the performance of several industries, such as energy, mining, retail, and bond markets. Examples include iShares MSCI Australia, iShares MSCI Hong Kong, iShares MSCI New Zealand Capped, iShares MSCI Pacific ex Japan ETF, etc.
The spread is the difference between a trading instrument’s Bid and Ask price. Pepperstone spreads appear quite competitive compared to other brokerage firms in the industry. You can find the spreads for forex and commodities instruments in the table below.
Leverage involves borrowing funds from your broker to control large positions with limited investment. Pepperstone offers leverage up to 1:400. However, clients residing in jurisdictions with strict regulatory frameworks can use maximum leverage of up to 1:30.
For instance, the broker restricts leverage up to 1:30 for clients in Australia, Europe, UAE, and the UK for trading currency pairs. Moreover, the maximum leverage for commodities and indices is up to 1:20 in these same regions. Similarly, crypto CFDs are tradable using leverage up to 1:2 in jurisdictions mentioned above, except for the UK amid FCA restrictions. However, the available leverage for trading share CFDs may vary. Australian and UK-based clients can trade share CFDs using leverage up to 1:5, while it is up to 1:20 for EU clients.
The Bahamas entity provides a leverage of up to 1:200 for trading fx pairs, commodities and indices, while shares and crypto CFDs are accessible for maximum leverage of up to 1:20 and 1:10, respectively.
Investors in Kenya may access leverage up to 1:400 for trading currency pairs while they trade indices, commodities, and share CFDs using leverage up to 1:20. The broker doesn’t offer crypto CFDs to the residents of Kenya. .
|CFD Standard Account Spread (From)||Leverage (Up to)|
Major Forex Pairs
Minor Forex Pairs
Exotic Forex Pairs
|Spot Gold ($)||5 pips||1:200|
|Spot Silver ($)||0.5 pips||1:200|
|Spot Platinum||0.85 pips||1:100|
|Spot Palladium||11.37 pips||1:100|
|High-Grade Copper||2.6 pips||1:50|
|Spot Crude||2 pips||1:100|
|Spot Brent||2 pips||1:100|
|Natural Gas||1.2 pips||1:33|
|Lean Hogs||10 pips||1:50|
|Live Cattle||10 pips||1:50|
|London Sugar||1.2 pips||1:50|
|Orange Juice||0.34 pips||1:50|
|Rough Rice||4 pips||1:50|
|Soybean Meal||7 pips||1:50|
|Soybean Oil||9 pips||1:50|
|Spot Gold (€)||5 pips||1:200|
|Spot Gold (A$)||5 pips||1:200|
|Spot Gold (£)||8 pips||1:200|
|Spot Gold (CHF)||8 pips||1:200|
|Spot Gold (JPY)||12 pips||1:200|
|Spot Silver (€)||0.5 pips||1:200|
Fees & Commissions
Clients can sometimes incur non-trading costs, such as fees on deposits and withdrawals, account maintenance or inactivity charges, etc. Pepperstone’s pricing structure seems competitive compared to other brokerage firms in the industry. However, depending on your jurisdiction and selected entity, spreads and commissions on different financial instruments are subject to change. Let us quickly review the trading and non-trading cost you will likely incur at Pepperstone.
Pepperstone employs a variable spread charging policy. The company charges different spreads for trading currency pairs, commodities, indices, shares, and cryptocurrencies from standard and razor account holders. For illustration purposes, we’ll refer to standard account pricing in terms of spreads throughout the article.
The spread on EUR/USD is from 0.6 pips, while clients can trade commodities like Gold and Silver with a spread from 5 pips and 0.5 pips, respectively. Similarly, indices such as UK 100 are available to trade for a spread from 4.0 pips.
Pepperstone doesn’t charge any commission from Standard account holders. However, clients with Razor accounts need to pay a commission per the following details.
|Account’s Base Currency||Commission charged per 0.01 lots (1000 base currency)||Commission charged per 1 lot (100,000 base currency)|
|USD||$0.04 ($0.08 round turn)||$3.50 ($7 round turn)|
|EUR||0.03 € (0.06 € round turn)||2.60 € (5.20 € round turn)|
|GBP||£0.02 (£0.05 round turn)||£2.25 (£4.50 round turn)|
|CHF||0.03 CHF (0.06 CHF round turn)||3.30 CHF (6.60 CHF round turn)|
|AUD||0.04 AUD (0.08 AUD round turn)||3.50 AUD (7 AUD round turn)|
|JPY||¥3 (¥6 round turn)||¥303 (¥607 round turn)|
|NZD||0.04 NZD (0.09 NZD round turn)||4.75 NZD (9.50 NZD round turn)|
|SGD||0.05 SGD (0.1 SGD round turn)||4.55 SGD (9.10 SGD round turn)|
|HKD||0.28 HKD (0.56 HKD round turn)||28.17 HKD (56.34 HKD round turn)|
|CAD||0.04 CAD (0.8 CAD round turn)||3.5 CAD (7 CAD round turn)|
Rollover Rates/Swap Charges
An interest (paid or earned) for overnight holdings refers to a rollover fee. Pepperstone debits or credits your account to reflect the relevant cost for supporting your position according to the following formula.
Daily swap charge/credit = (One point/exchange rate) x (Trade size [or notional amount] x tom next)
Non-trading fees include charges on deposits & withdrawals and inactivity fees on dormant accounts. Sometimes a currency conversion fee is also applicable.
Deposit & Withdrawal Fee
Pepperstone doesn’t charge any fee on deposits and withdrawals except for international telegraphic transfers.
Currency Conversion Fee
The broker also charges currency conversion charges from their clients for adding funds in currencies other than the base currency of their trading accounts.
There is no inactivity fee on dormant accounts. Clients may pause their trading and resume it whenever they like without incurring any inactivity or account administration charges.
Pepperstone does not have a proprietary platform, but it does provide access to practically every third-party platform accessible. Whether you wish to explore the financial markets using a desktop version or surfing through web-based platforms appeals to you more, the company facilitates you in either case. Moreover, clients who do not wish to compromise on the need for mobility also have access to mobile-friendly trading platforms. Notably, the company provides one of the best social trading platforms.
Here is a look at the features of desktop and mobile trading platforms at Pepperstone.
Desktop Trading Platform
MetaQuotes Software Corporation’s MT4 and MT5 platforms, as well as Spotware Systems’ cTrader, are the two options available for clients looking for a desktop experience. We’ll stick to the most renowned MT4 desktop trading platform for illustration purposes.
The sleekly designed desktop trading platform comes with a user-friendly intuitive trading interface. However, it might not appeal to newbies due to having multiple options to explore.
On the right-hand side, the market-watch allows clients to view available tradable assets along with the bid and ask price. A navigator window is present just below the market watch, allowing traders to switch between their accounts, access the indicators window, and watch out for available Expert Advisors and supported scripting options for algorithmic trading.
The left-side pane displays charts for underlying financial instruments in 9-time frames. The charts are fully customizable and come with a zooming in and out feature. A terminal window is available beneath the market-watch and charting window displaying your account’s trading summary.
The MT4 trading platform has robust charting options and a wide range of technical indicators, making it easy for clients to perform in-depth technical analyses.
Clients can view their trading history, news alerts, trading signals, and articles featuring expert market insights using the terminal window.
Although the desktop trading platform doesn’t support many order types, clients still have the option of market or pending execution.
A Smart Trader Tool plugin is also available as an add-on feature for the MT4 desktop trading platform.
How to Open an Account and Trade on Pepperstone Desktop Platform?
Opening an account with Pepperstone via the desktop trading platform involves the following steps. Please note that the whole process or registration may take up to 2 to 3 working days since the company needs to verify your identity before allowing you to fund your account or initiate trades.
- Visit the broker’s official website and click on the ”Join Now” button available at the top right corner of the homepage.
- Click on continue with email on the next page. You may also use your existing Gmail or Facebook ID to proceed with the registration process.
- Enter your email ID, choose your account type, select country of residence, pick a password, and click the signup button.
- Fill up the registration form, provide the personal details as required, and proceed to the next step.
- Select your account preferences, such as preferred trading platform, leverage size, account’s base currency, and type of account.
- Provide your employment details, including your job status, estimated annual income, source of funds, trading objective and acceptable risk profile.
- Confirm your trading experience and that you understand the level of risk involved in trading CFDs.
- Read the terms and conditions on the declaration form and confirm your agreement.
- Complete the KYC process and submit the supporting documents to verify your identity.
- Once your account is verified, you need to add funds to your account. Navigate to the side navigation panel and click on the ”funds” tab.
- Select the account you wish to fund and the prefered payment method from the list of available options, including debit cards, credit cards, wire transfers, PayPal, Neteller, Skrill, BPay, etc.
- Enter the amount you wish to add to your account and authorise the transaction details to complete the fund’s transfer process.
- Navigate back to the market watchlist, and select your preferred tradable instrument, eg., GBP/USD.
- Right-click the tap on the new order. Set your trading preferences and click on Buy or Sell button to initiate a position.
Note: Clients can use a copy of their National ID card, Passport, or Driving licence for identity verification. The broker will also need a copy of their bank statement or utility bill for address confirmation.
Mobile Trading Platform
Pepperstone allows customers to trade on their mobile devices via various third-party platforms, including MT4, MT5, and the cTrader mobile trading app. However, a proprietary trading app would have significantly expanded the mobile trading experience. Clients can download the respective version of these trading platforms on their Android and iOS-based mobile devices and tablets from Google Play Store or App Store. Let’s list some features accessible via the mobile trading platform at Pepperstone.
The MT4 mobile trading app enables traders to take advantage of many advanced trading tools, enabling on-the-go clients to monitor and trade forex and CFDs swiftly.
The mobile trading platform has five tabs: Quotes, Charts, Trade, History, News, and Messages.
It allows you to view all tradable symbols. Clients can open a new chart, view symbol properties and switch it to a classic or advanced view. An option to place an order is also accessible using this tab.
The charting tab displays charts for underlying financial instruments in 9-time frames. Besides being highly customizable, it also allows traders to incorporate technical indicators. Charts also have the zoom-in and out feature to provide a closer look.
Investors may use the trade tab to place a new order and view account balance, equity and available margin.
It displays clients’ accumulated profits and losses over the due course of time.
In-house and third-party market insights are accessible using the news tab.
It features messages broadcasted by the MQL5 community or the platform – Pepperstone.
The MT4 mobile trading app comes with nearly all the features offered via the desktop trading platform. However, the mobile screen’s small resolution is the inherent limitation which can limit clients from performing technical analysis up to their full potential.
How to Open an Account and Trade CFDs with Pepperstone Mobile Trading Platform?
Since the broker doesn’t have any proprietary trading app, clients looking to open an account using a mobile device need to access the company’s official website. Below is the step-by-step guide on opening an account and trading with Pepperstone via the mobile platform.
- Open your mobile phone’s browser and access the company’s website, i-e, www.pepperstone.com.
- Click on the continue with email. Alternatively, clients can use their existing Gmail or Facebook ID for login purposes.
- Enter your email ID, choose an account type, select your country of residence, and type a password.
- Enter your personal details, such as name, date of birth, and mobile phone number.
- Select your trading preferences, such as preferred trading platform, account type, leverage level, account’s base currency, etc.
- Provide your employment details, including your employment status, annual income, funding resources, the purpose of trading and the worth of available assets. You also need to select your acceptable risk profile.
- Indicate your trading experience and confirm that you understand the level of risk involved in forex and CFD trading.
- Read the terms and conditions and sign off the declaration form.
- Complete the KYC process and upload the supporting documents to verify your identity. For instance, you can submit a copy of your National ID card, Passport, or Driving license for ID verification. Moreover, a copy of your bank statement or utility bill will work fine for address confirmation.
- Wait for the account’s approval. It might take a day or two. Once your account is approved, you are good to add funds to your account.
- Access the dashboard using your account’s login credentials and click on the ‘Funds’ tab.
- Select your preferred funding method, such as VISA, Mastercards (Debits cards, Credit cards), Skrill, PayPal, Neteller, Wire transfers, BPay, POLi transfers, etc.
- Enter the amount you wish to deposit and click on the ‘Fund Now’ button. Authenticate transaction details received via SMS to finish the transfers.
- Navigate back to the dashboard and click on the trading platforms. Select the respective trading app for your mobile device, i-e, MT4 Mobile trading app for iOS or Android.
- You will get redirected to the App Store or Google Play Store, depending on your device.
- Download the app on your mobile or tablet device and sign in to your trading account.
- On the dashboard, all tradable symbols are listed on the first tab. You can click the one you wish to trade. Alternatively, navigate to the third tab, and click on the “+” button to enter a new position.
- Configure your trade preferences, and click on buy or sell to open a position.
Pepperstone offers flexible account types to meet the trading needs of all its stakeholders. Clients can either sign up for a standard account or register under the razor account.
Pepperstone offers a demo account to practise different trading and money management strategies without risking real funds. Demo accounts for MT4 and MT5 platforms come with $50,000 virtual balance and 30 days expiry. However, clients can request the company to extend the demo account’s expiration date. On the other hand, if you connect to your cTrader demo account even once a month, it stays active indefinitely.
The broker offers a commission-free standard account for those new to the industry. It supports ten currencies for account opening, including AUD, USD, EUR, CAD, JPY, GBP, SGD, CHF, NZD, and HKD. While the minimum trading size is 0.01 lots, clients can trade a maximum of 100 lots. Other services include instant trade execution and access to trading news, and protection against negative balance. It also allows clients to use both scalping and hedging trading strategies.
The company targets scalpers and algorithmic traders in the Razor account. Clients using this account have access to institutional grade spreads with no markups. Razor account holders also pay commission while trading forex and shares. All other services are the same as offered on the standard account.
Both account types share the same services and features except for the commission element. However, when paired with Pepperstone’s Active Trader programme, which caters to high-volume traders, Pepperstone’s Razor account provides exceptional pricing. On the other hand, the Standard account spreads appear slightly wider than average industry standards.
The professional account is also available for advanced-level traders. The company offers higher leverage, advanced features, and the possibility of qualifying for the popular Active Trader programme, through which clients receive cash rewards depending upon their volume of trades. However, there is no negative balance protection available for professional account holders. Furthermore, traders must meet any two conditions of the following criteria to become a professional client:
- One year of professional experience in the financial sector.
- Should have an investment portfolio of 500,000 € or more, including cash deposits.
- Should have sufficiently traded the financial markets over the past twelve months with an average of 10 trades a quarter.
The company also facilitates shariah practising traders under Islamic accounts. It allows clients to undergo interest-free transactions. Although the swap-free accounts are not available as a default offering, clients can request for one by contacting the broker’s customer support team.
Pepperstone supports multiple payment methods, making it easy for clients to deposit and withdraw funds. However, the availability of each payment method may vary depending on your jurisdiction.
The broker supports multiple payment methods, including Debit cards, Credit cards, e-wallets (Neteller, Skrill, PayPal), BPay, Wire transfers, POLi, Bank transfers, and Union Pay. It has a minimum deposit of $10.
It doesn’t charge any fee on deposits or withdrawals via card payments. However, international telegraphic transfers may cost up to $20 or equivalent.
The table below shows the processing time for each deposit method.
|Method||Deposit Processing Time|
|Wire Transfer||Up to 3-5 Business Days|
Concerning withdrawals, the company releases funds to bank accounts only in compliance with third-party transaction guidelines. There is no stipulated minimum threshold for withdrawals. However, clients can only withdraw up to 90% of their free margin.
How to withdraw funds from Pepperstone?
To request a withdrawal, clients must follow the following steps.
- Sign in to your trading accounts using the account ID & password and access the dashboard.
- Navigate to funds options and click on the withdrawal tabs. Since the broker only processes withdrawal requests via bank transfers, you don’t have to select the payment method.
- Enter the amount you wish to withdraw and click on confirm.
Note: All payments processed via cards are instantaneous. However, funds transferred via wire transfer may take up to 3 to 5 business days to reach your account.
Pepperstone offers advanced research and educational resources in written & video formats and maintains a healthy balance between the two mediums. Its research section’s quality seems slightly higher than that of the industry standards, but it is not quite as comprehensive as the research facility offered by other market leaders. The good thing is that the content on Pepperstone’s YouTube channel and its official website is well synchronised. While the company provides its traders with in-house information, it also features third-party tools like Delkos and Autochartists. The Autochartist helps clients read trading signals and pattern detection, whereas Delkos enables them to manage risk effectively.
On the other hand, the broker’s educational library comprising webinars and videos is commendable. However, it could have improved the quality and scope of written articles. For example, there are around 40+ trading guides covering various topics on forex and CFD trading. Still, they lack proper arrangement according to the user’s degree of expertise. The selection of technical and fundamental analysis videos is a nice addition.
The company also hosts a few webinars each month. These webinars are recorded and made available on Pepperstone’s YouTube account. The broker could have considered adding a glossary section to help newbies become familiar with different trading terminologies. Moreover, the addition of interactive courses with progress tracking features, as well as arranging content according to expertise level, would be handy.
The customer support level the broker offers is on average. It provides access to a dedicated FAQs section anticipating clients to help themselves find the best solutions to their issues. The company also offers multilingual customer support via live chat, email and telephone. Although clients can reach the company via WhatsApp, however, it doesn’t seem to have representation on other social media platforms like Facebook, Twitter, Instagram, or Viber.
While corresponding with the broker, we observed that the company takes around one minute on average to respond over the live chat window, and reaching the company through the telephone takes a little longer. Email correspondence isn’t swift either. You might have to wait a day or two before your query is answered via email.
You can contact the broker through the following means:
Email – Support@pepperstone.com
Phone Numbers – +44 203 807 4724, +61 1300 033 375, 00357 25 030573, +971 (0) 4 573 4100, +49 (0)211 81999940, +1786 628 1209, & +254 2038 93547/8/9.
What Reddit Users Say About Pepperstone
People seem to have a mix of opinions concerning affiliation with the broker. Some clients say the broker offers reliable trading conditions and employs competitive pricing. On the other hand, some people disagree; they believe the company is a market maker that manipulates your trades.
While sharing his experience with the company, a Reddit user said he had no issue with the company during his four-year trading journey. He added that the company prices remained stable, and orders were executed in time. However, he didn’t seem very happy with the recent change in the company’s funding policies. For instance, the company no longer supports card withdrawals and releases funds to your bank accounts.
We also encountered several threads where investors denounced the broker for its higher spread cost and average customer support. In short, the company has negative and positive reviews on Reddit.
What Quora Users Say About Pepperstone
Unlike Reddit, the Quora community seemed much happier with the broker. Most people provided positive feedback in response to a query about the company’s credibility. According to Quora members, Pepperstone is a reliable broker in terms of trading services and features. However, its customer support is not as active as it should have been, as per users’ views.
A few clients seemed to caution other traders about the company for being quoted for price manipulation recently. According to them, it is better to read some recent reviews about the company before signing up. The majority favoured signing up with the company, while only a few denounced it for various reasons, including delayed withdrawal, poor customer support, etc.
Trustpilot Users’ Reviews About Pepperstone?
Pepperstone holds excellent clientele feedback on Trustpilot. The company has a rating of 4.7 out of 5 stars. Around 81% of clients cast their vote in favour of the company while categorising it in the excellent category. For only 6% of users on TrustPilot, the company is a bad choice. The rest seem to hold a mix of opinions about the broker.
According to the majority of clients, the company offers excellent trading conditions. For instance, investors have praised the company for its fast trade executions, the selection of flexible trading platforms, and the provision of advanced trading tools. Those who weren’t happy with the broker accused the company of its dishonesty. According to them, the broker doesn’t trigger stop losses in time and blames the market’s volatility for the price gaps or slippage issues.
Overall, people looked very satisfied with the company, especially the customer service, and suggested others to sign up with it.
Forexpeacearmy Users’ Review About Pepperstone
The situation at Forexpeacearmy doesn’t look too good for the broker. Clients seem to be angry with the company for multiple reasons. Users claimed that the broker employs malpractices for price manipulation and blames slippage issues for poor trade outcomes.
Despite many negative reviews, the company holds a 3.5 rating out of 5, implying that the majority still believe it to be a good choice. We came across various threads where clients expressed their satisfaction with the company and praised it for the overall trading conditions, trade execution rate, and customer services. However, they also quote the broker is on the expensive side of spread charging.
Is Pepperstone Safe?
Yes! It is a multi-regulated brokerage firm serving the retail and institutional trading industry for over a decade. While the FCA regulates the company in the UK, the broker’s operations are being monitored by various regulators worldwide, including ASIC, CySEC, DFSA, CMA, BaFin and SCB.
In compliance with respective anti-money laundering agencies, it ensures the completion of the KYC procedures for all its clients. Concerning the safe custody of clients’ funds, the brokers keep them in segregated bank accounts. Moreover, the company employs advanced security protocols, including SSL web encryptions and two-step authentication, to protect clients’ confidential data from possible intrusion.
Although Pepperstone offers negative balance protection to its retail clients, but it doesn’t provide Guaranteed Stop Loss (GSLs). The absence of GSLs puts clients’ investments at risk of incurring slippage issues. That means clients’ positions might exit at a price different from the specified one, resulting in more loss than anticipated. The company strives to take reasonable precautions to offer clients a safe trading environment.
Other Products and Services
Smart Trader Tools plugins are available to customers as additional features to be added to MetaTrader accounts. The broker also facilitates social trading via third-party platforms, including DupliTrade for cTrader and myFxbook for MetaTrader.
Pepperstone offers access to Capitalise.ai – the automated programming tool that doesn’t require any code and can provide your trades with a boost.
Utilising the cTrader API, you may design automatic trading robots and bespoke indicators using the C# programming language.
With the Autochartist market scanner, you can tune out the irrelevant market noise and concentrate on the opportunities to trade that genuinely matter.
Have a specialised trading platform at your disposal? Thanks to the company’s API technology, you can use the convenience of your platform to access the broker’s liquidity stream.
Pepperstone ranks among the brokers that strive to provide clients with the best pricing, instant trade execution, and a safe trading environment. The company is regulated in seven jurisdictions worldwide, including Australia, Germany, Cyprus, Dubai, Kenya, the Bahamas, and the UK. Being a global CFD brokerage firm, it renders its services in almost all parts of the world including the UK, Germany, France, Kenya, Bahamas, and many more.
The broker’s signup process is a little lengthier compared to its competitors. Clients must also verify their accounts before being allowed to perform any activity, including funds deposits and trades placement. The company offers flexible account choices well suited to the needs of individual clients. Moreover, the provision of swap-free Islamic accounts makes it convenient for shariah practising traders to explore interest-free trading opportunities.
Pepperstone keeps its costing structure well in line with the average industry standards. Besides providing competitive spreads, it offers low-commission deals for trading shares and CFDs. There are no account inactivity charges, and the broker doesn’t charge fees on most deposits or withdrawal methods either. Available payment options include but are not limited to Debit cards, Credit cards, e-wallets, and bank transfers. The broker is quick to deposit and release clients’ funds.
Besides the instant trade execution policy, Pepperstone doesn’t restrict clients from employing various trading strategies, such as hedging and scalping. Leverage up to 1:400 is available to trade forex and CFDs. Although clients’ accounts have negative balance protection by default, the company doesn’t offer GSLs. However, the company provides funds compensation of up to 20,000 EUR and 85,000 GBP to clients residing in Germany and the UK, respectively.
It is also known to have rich research and educational resources. Furthermore, it provides efficient customer support around the clock. To cut it short, Pepperstone makes every effort to become a preferred choice for newbies and professional traders. However, the final choice may depend on your trading preferences, budget, and risk appetite. We’ve tried to cover everything about the broker in detail. However, you are advised to do your homework and invest with the broker at your own discretion.
Q & A
Pepperstone’s minimum deposit requirements are not standard across all its supported entities. However, the broker accepts deposits as low as $10 or equivalent in most countries.
Pepperstone login process enables you to access your trading dashboard to manage your accounts and trading activities. After signing up with the broker, you can use your username and password to login into your trading account.
No, Pepperstone does not offer a proprietary web trader. However, it allows clients to use an integrated version of cTrader via web browsers.
You can change leverage on Pepperstone using the account tab on the side navigation panel under the applications button. Once you log in, click on the accounts tab and access the settings wizard. A dialogue box will appear with a drop-down menu. There you can choose your desired leverage level.
No! Spread betting is not available to global clients. Only clients based in the UK can access the spread betting.
Pepperstone supports multiple deposit methods, including Maestro, VISA or Union Pay Debit cards, Credit cards, Skrill, Neteller, Paypal, BPay, POLi, and Bank transfers.
Pepperstone offers different account types, including standard and razor accounts. An option of a professional account is also available in selected regions (Europe and the UK) for eligible investors.
No! Pepperstone does not offer a proprietary trading app. Instead, it facilitates clients via third-party platforms like MT4, MT5 and cTrader.
No, you cannot buy bitcoin on Pepperstone since the company doesn’t deal in real cryptocurrencies. However, you can trade bitcoin and other major cryptocurrencies, including Litecoin (LTC), Ethereum (ETH), Dogecoin (Dodge), Solana (SOL), and Avalanche (AVAX) as CFDs.
Yes! Pepperstone does offer swap-free accounts to clients practising shariah laws.
The broker keeps its spread pretty competitive across all tradable instruments. The spread of Gold on Pepperstone starts from 5 pips.
The highest leverage to trade stocks on Pepperstone is 1:20 for retail traders. However, professional clients may unlock even higher leverage levels depending upon their experience and expertise.